Service Desk Engineer

Service Desk Engineer Riyadh 20k SAR Due to Saudisation must be KSA national

Your new company
An innovative defence solution provider at the forefront of modern technology based in Riyadh

Your new role
  • You will be responsible for being the primary communications interface between the customer and the assigned support department for all Level 1 – 4 services and support.
  • You will be responsible for the day to day management of this Service Desk as well
  • You will coordinate and manage incidents, problems, change and requests, along with urgent and complicated support issues


What you'll need to succeed
  • At least 5 years of Support or Service Desk experience
  • HW & SW engineering management and support skills
  • Prior exp. in ticket management of Incidents, Problems, Changes and New Requests
  • Strong exp. in escalating to second/third line support teams, inform senior management teams of Ppriority1/Ppriority2 incidents
  • Due to Saudisation this candidate must be a KSA national


What you'll get in return
The opportunity to work for a fast paced, modern and dynamic organisation

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1020369

Summary

Job Type
Permanent
Industry
Scientific and R&D
Location
Riyadh, Saudi Arabia
Specialism
Infrastructure
Pay
Up to 20,000 SAR per month
Ref:
1020369

Talk to a consultant

Talk to Dominic McLoughlin, the specialist consultant managing this position, located in Dubai & Saudi Arabia
Hays FZ LLC, Block No 19, Knowledge Village

Telephone: 04 559 5856