CRM Manager

CRM Manager - Retail & eCommerce

Your new company
This is an exciting opportunity to join a leading retail and eCommerce business who have operations across the Middle East and work with a host of recognisable brands. The business have invested heavily in their Marketing team and as such have hand picked several experts in their field, this has created a high performing, collaborative culture.

Your new role
  • Managing the day-to-day activities of the CRM teams, including overseeing project responsibilities and schedules. Develops contingency plans for potential data risks.
  • Monitoring project results for significant deviations. Ensuring adherence to quality standards and processes.
  • Evaluating and managing customer requirements to ensure that service expectations are achievable, developed, and met.
  • Directing, motivating, and developing project staff. Identifying and addressing training and development needs of CRM team.
  • Defining with business managers the CRM retention strategy, customer journeys and CRM communications calendar.

What you'll need to succeed
  • 3 - 5 years experience in a CRM, loyalty marketing or analytics role. Ideally in a consumer products, eCommerce type business
  • Business Acumen and the ability to provide strategic insight
  • Able to break down large data sets to create advice to business leaders
  • Desire to progress and develop
  • Leadership skills

What you'll get in return
  • Join a high performing team who foster a collaborative, welcoming culture
  • Opportunity to have a broad and diverse role
  • Responsibility to lead on CRM and give strategic insight
  • Develop the CRM function

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.


Job Type
Retail & Consumer Goods
AED 30,000 - 35,000
Closing date
31 Jan 2022

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